At Lior Lumber, we are committed to providing you with high-quality handmade wood products.

We take great pride in our craftsmanship and want you to be completely satisfied with your purchase.

If, for any reason, you are not satisfied with your order, please read our return policy carefully to understand the procedures for returning or exchanging items.

1. Eligibility for Returns:

• You are eligible for a return or exchange within 15 days of receiving your order.

• The item must be in new, unused, and resalable condition with all original packaging and labels.

• Custom or personalized items are generally not eligible for return unless there is a defect or error on our part.

• Items showing signs of use, damage, or alteration by the customer are not eligible for return.

2. Initiating a Return:

• To initiate a return, please contact our customer service team at liorlumber@gmail.com within 15 days of receiving your order.

• Provide your order number and a brief explanation of why you wish to return the item.

• Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.

3. Return Shipping:

• The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable and insured shipping method to ensure the safe return of the item.

• Please include the RA number on the outside of the package and enclose a copy of the original packing slip or invoice inside the package.

4. Inspection and Refund:

• Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

• If the item is in acceptable condition, we will process your refund within 10 business days.

• Refunds will be issued to the original payment method used for the purchase.

5. Exchanges:

• If you wish to exchange an item for a different product, please contact our customer service team to initiate the exchange process.

• Exchanges are subject to product availability.

6. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.

7. Non-Refundable Items:

• Shipping and handling charges are non-refundable.

By making a purchase from Lior Lumber, you agree to adhere to this return policy. We strive to provide exceptional products and customer service, and we appreciate your understanding and cooperation in following this policy. If you have any questions or require further assistance, please do not hesitate to contact our customer service team at Liorlumber@gmail.com. Thank you for choosing Lior Lumber for your woodworking needs.